Day: February 4, 2021

IT Specialist Customer Support – PD 17R040 – Office of Information Technology job with USAJobs

Duties

Summary

This position is located within Health Resources and Services Administration, Office of Information Technology, Division of Enterprise Solutions and Applications Management, Customer Support Branch. The duty location for this position is Rockville, MD.

Applicants please note: Additional selections may be made across the Department of Health and Human Services through this vacancy announcement.

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Responsibilities

This position is a mission critical occupation and is responsible for the analysis of system and/or security requirements, the development and implementation of mission critical applications for the agency’s Information Technology operations.

MAJOR DUTIES:

As an IT Specialist for the Division of Enterprise Solutions and Applications Management, Customer Support Branch, you will provide customer service and training support in the operation of the HRSA Electronic Handbooks (EHBs) system.

Your major duties include:

  • Liaising with the EHBs Contact Center help desk and ensuring ticket routing processes (e.g., escalation through Tier
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