“It is a very special moment, and it is great for the employees,” said Pedro Bados, the company’s co-founder and chief executive, who moved to Boston a week before the pandemic lockdowns last March.
Nexthink says its focus is on providing information technology departments with real-time insights that can help them solve IT issues proactively, and more quickly. It targets businesses with about 20,000 to 50,000 employees, ranging from health care to banking..
“The number one customer for an IT department is the employee,” Bados said. “I realized a few years ago that IT departments were monitoring servers and doing other stuff…it is not like they didn’t care about the end user, but the employee came at the end.”
Nexthink calls its platform “digital employee experience management” software, but Bados said it can be boiled down to “delighting people at work,” or making sure technology issues do not hinder employee